100% cotton canvas
Medium cotton tote
100% cotton canvas
We want to make your exprience shopping with MRAC a positive one. If you change your mind for any reason, we'll gladly accept an exchange/credit note for any full priced item, subject to the following conditions:
- the item must be returned within 14 days of receipt, together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return the item to us within the stipulated timeframe;
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
To return an item, please print an the form below and include it with your return items in a TRACKED satchel to:
RETURNS @ MRAC
31-33 Commmercial Road
MOUNT ISA QLD 4825
Upon receipt of the item/s, they will undergo a quality review and once cleared, you will receive a credit voucher for the purchase price (excluding original shipping cost) directly to your provided email address. We endeavour to process these as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your return once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items. MRAC is not liable for the loss of garments being returned. We recommend using a traceble delivery method, with signature, and taking note of your tracking number.
WHAT IF MY ITEM IS FAULTY?
If you receive an item that is faulty - we are so sorry, sometimes this happens, we are all human. However, we believe it is how we handle these instances that matter. Please follow the returns policy and attach a photo of the fault in the initial email contact. We follow Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiveing your faulty item back.
WHAT IF I RECEIVE AN INCORRECT ITEM?
If you have received an item you did not order, please email us admin@mulliganriver.com.au so we can resolve this for you.
WHAT IF MY ORDER GOES MISSING?
If your order has gone missing, please email us at admin@mulliganriver.com.au so we can resolve this for you. It is usual that Australia Post prefers to speak to the recipient. However, we will endeavour to support you and can try our best to liaise with them on your behalf. Please note, due to insurance limitations, if your parcel is deemed lost in transit, we reserve the right to process a refund in lieu of shipping a replacement order.
DO I HAVE TO PAY FOR SHIPPING MY RETURN?
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and and handling charges to return any unwanted items. If the package does not reach us safely, we will not be able to complete the refund. We recommend sending through a tracked service and retain proof of postage until you have received confirmation that youre return has been processed.
CAN I EXCHANGE AN ITEM?
We are unable to offer exchanges or swaps for different sizes/items as our stock is limited. Our best solution is to offer store credit vouchers so that you can make a new purchase when we restock.
All orders placed within business hours, and before 2pm will be shipped the following day. During high volume periods (on collection launches), please allow 2-3 business days.
We try to reduce our carbon footprint, and as such, we keep our packaging to a minimum.
All orders placed on our website are packed and shipped from our Australian based warehouse. We offer Flat Rate shipping of $12, with the option to upgrade to express at a flat rate of $18.
If you have any questions or if we can help you with anything at all, please contact us at admin@mulliganriver.com.au.
SHIPPING WITHIN AUSTRALIA
- Flat rate $12 on all orders
- Flat rate express $18 (please select express upon check out to upgrade)
Orders placed before 2pm AEST will be shipped the next business day. Once your order is dispatched you will receive a tracking in a separate email. (Tracking information will also be in your shipment confirmation email).
INTERNATIONAL ORDERS
We offer a flat rate of $30 for all international orders. Please allow 7-14 days depending on your location.
